Terms of Use

AKABANE BUSSAN TRADING CO.,LTD. EASY ORDERING PROCEDURE AND BASIC BUYER-SELLER AGREEMENT

  1. MEMBER’S REGISTRATION:
    You need to apply and become a member of Akabane Bussan Home Delivery System in order to use the service.
    We accept registrations through telephone & fax. Membership registration is free of charge.
    Members will be able to purchase our products and receive various information services. Membership status will automatically remove after six months if a member does not purchase any item during this period.
  2. HOW TO USE THE SYSTEM:
    You will be able to start using the system after completing registration. Orders could be made through Telephone & Fax.
    Telephone Number: 03-5914-3735 Fax Number: 03-5914-3736
    Operation Hours Through Telephone: Mon.- Sat. 10:00-19:00 Sun & National Holidays: Closed *Please inquire us for the Buss.
    Operation on Year End and Resume of Buss. Operation after Holiday Season. Ordering after Business Hours: Orders could be made by fax. In this case, orders will be processed accordingly after confirmation by the AKABANE BUSSAn’s staff to the customer.
  3. PRICE OF MERCHANDISE：
    Price of merchandises are listed on our Merchandise Catalogue. The prices indicated are exclusive of 5% tax, consumer tax(5%),delivery fee & collect delivery charge. These charges are to be paid separately by the member accordingly.
  4. PAYMENT OF MERHANDISES & MERCHANDISE DELIVERY：A. BANK REMITTANCE & POST REMITTANCE ( YUUBIN FURIKAE):
    1. Remittance of the total sum of purchased goods including the tax, delivery fees, etc., can remit to the following accounts upon order:Bank Remittance:
      Mizuho Bank – Akabane Branch : Futsuu Account : 2080449
      Akabane Bussan ( Yuu) アカバネブッサン（ユウ）

      Post Remittance (Yuubin Furikae) :
      KIGOU : 10190 BANGOU: 67793361
      Akabane Bussan (yuu) アカバネブッサン（ユウ）

    2. Ordered Merchandises will be dispatched for delivery upon confirmation of remittance till 16:00 ; remittance confirmed after 16:00 will be dispatched for delivery the next day.
    3. Purchased Merchandises will be delivered to your doorsteps within 5 days or earlier. Delivery companies consist of Yamato Takkyubin, Sagawa Kyuubin, Seino Unyu.
      We will be using these companies for deliveries.(Except for the customer’s special request for what courier service they choose to use.) Ordered merchandises mainly consist of Futsuubin (Dry), Reizou (Chilled) , or Reitou (Frozen). If the ordered merchandises consist of dry and frozen goods, We will separate the merchandises accordingly.
      In this case different merchandises can’t be combined (Konsai) and send as one package. Some deliveries may not arrive within designated time due to accidents, road traffic, etc. We will not assume any responsibility for accidents or losses due to these reasons which may inflict with the members. Your full understanding is highly appreciated.
    4. Delivery Charge is as follows ( max. weight limit of 10kg. For further details of delivery charges please inquire us upon placing order.).
      Eg. 1 Tokyo Area : ¥430— Northern , Central Japan ¥ 670— Remote Islands (Okinawa) ¥1200–

    B. COLLECT SERVICE (Payment of the total sum upon delivery. There are areas and amount of purchases which may not be processed /accepted.)

    1. For payment in cash : Upon arrival, please pay the total amount of the merchandise, 5% consumption tax, and delivery charge directly to the delivery staff.
    2. In case of payment in debit card and credit card. (Only applicable for Sagawa Kyuubin) Please contact us beforehand upon ordering if you desire to pay in either debit card or credit card. (Method of payment can’t be altered after the order has been processed.)
      In case of payment in debit card or credit card, there will be an extra 4% credit processing fee added to the usual takkyubin expense charge.

      • (A) Orders made till 16:00 will be dispatched the same day, orders made after 16:00 will be dispatched the next day.
      • (B) Arrival of purchased merchandises will arrive within 5 days upon order or earlier. Regulations regarding the delivery companies are the same as A.
      • (C) Upon arrival of delivery, please pay directly to the delivery staff for all the total sum of purchased goods which consist of merchandises, Tax and delivery charge, and Collect Service Fee will be paid by the customer). Delivery charge is the same as A
      • (D) Members could also come to visit Akabane Bussan to purchase and pay over the counter (walk-in customer). In case of visit, please make sure your orders & appointment is confirmed prior to your visit by telephone or fax. (Business Hrs. 10:00 – 18:00)
  5. REQUEST FOR RETURN OF GOODS/REIMBURSEMENT DUE TO MEMBER’S OWN FAULT(WRONG ORDERS MADE ITSELF):
    1. Refund & reimbursement (excluding ice cream products, opened product and special order )We will not be accepting unless the members have been contacted & informed us on the day of arrival where the merchandise arrived. Any demands for refunds & reimbursement requests by the customer after receiving of the goods that are not informed to Akabane Bussan will not be accepted. Fees and other charges that may occur necessarily for the reimbursement will be paid by the members. Please contact us for further details regarding refund and reimbursement.
    2. If the member/s cancel or refuse to receive the delivery of goods after the order has been processed , the member will be obliged to pay for all the delivery fees (back & forth) plus the handling charges and other necessary fees involved in the process.
  6. REFUND& REIMBURSEMENT DUE TO MISDELIVERY,QUALITY DETERIORATION OF MERCHANDISE,ETC.,OR FAULT DONE BY AKABANE BUSSAN:
    Refund & reimbursement due to misdelivery of goods, quality deterioration of merchandises, and other negligence done by Akabane Bussan’s part will be accepted within 7 days upon arrival of merchandises. In this case the cost of delivery for the reimbursement, and other expenses will be charged to Akabane Bussan’s own expense. We will not accept any refunds or reimbursement after 7 days upon arrival of merchandises. Please contact us for further details.
  7. DAMAGED MERCHANDISES DURING DELIVERY:
    There are some occasions when some merchandises are damaged during delivery. Please always check your merchandises upon arrival. If you find any damaged merchandises, please inform the delivery staff directly. Upon confirmation, the delivery staff will sign as proof confirming the fact of damages done to the merchandises. Please contact us after this procedure. If the delivery staff is not present at the time you discovered the damaged merchandise, please call the delivery company right away to get their confirmation and signature.
    Please be careful not to forget their confirmation and signature because you may not be able to reimburse for the damaged goods.
  8. REASONS FOR CANCELLATION OF RECORD, REJECTION AND DECLINE CUSTOMER’S ORDER BY AKABANE BUSSAN:
    1. Providing wrong information necessary for registration such as Name, Address, Telephone No., Allowing other buyers to use registered personal record at Akabane Bussan to purchase orders, will result to cancellation of registration and refuse you to purchase.
    2. Creating Problem/annoyance to the company. (a. Cancellation of purchased orders after confirmation without valid reason. b. Non-payment of delivered goods.)
    3. Akabane Bussan reserves the right to REJECT or APPROVE any application for registration, purchase orders by its own prerogative.
  9. REGARDING OUR CATALOGUE:
    Some merchandises on the catalogue (photo) may occasionally differ from the original merchandises. Some merchandises may be out of stocks or not for sale occasionally. Please inquire us for further details before making any orders.
  10. Alcoholic drinks policy
    Alcoholic drinks is prohibited to minors.
    When place an order, age verification is strictly required.
    For via fax order, please do not skip to write your AGE in the order sheet form.
    Your full cooperation is appreciated.
  11. MUTUALLY AGREED COURT OF JUSTICE:
    Disagreement or any violation between the two parties based on this TERMS OF AGREEMENT will be processed and brought forth to the LOCAL TOKYO COURT OF
    JUSTICE to be judged by the LOCAL TOKYO COURT OF JUSTICE.

    INDICATION OF REGISTRATION REQUIRED UNDER THE SPECIAL MERCHANDISE & COMMERCE LAW.
    Name of distributor Akabane Bussan Corporation
    Address 〒115-0051  Tokyo-to Kita-ku, Ukima 3-27-18
    Tel./ Fax. (03) 5914-3735 (Tel.) (03) 5914-3736 (Fax.)
    Person in Charge Keifuu Hosoya
    Liquor Controller Yoshinori Hayasaka
    Prices of Merchandise Please refer to our merchandise catalogue
    Prices & Charges 5%Tax, delivery charge, and fees (Please refer to Regulation #3 )
    Delivery Companies Yamato Takkyubin, Sagawa Unyu, Seino Unyu
    Days of Delivery Please refer to our Regulation #4
    Methods of Payment Please refer to our Regulation #4
    Regulations on Refund & Reimbursement Please refer to our Regulation #5
    Responsibilities & Liabilities Please refer to our Regulation #6

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