Set the content, quantity and other options on the product page you wish to purchase, then click [Add to Cart]. Choose [Checkout] or [Continue Shopping] to keep browsing our Philippine foods and goods.

Click [Proceed to check out] after confirming the products you ordered on the [Cart] page.

Customers with existing accounts

Click here and log in with your registered email address and password. Details such as the address you registered will be entered automatically. Click Forgot your password? if you have forgotten it, and enter the email address matching your account to receive a password reset link.

For first-time customers

Input your name, postal code, prefecture, complete address, phone number, email address and password in the [Billing details] field.

If the billing address and shipping address are the same, proceed to the next step. To send your Filipino groceries somewhere else, tick [Ship to a different address?] and input the shipping address details.

Choose credit card, debit card, Apple Pay, Google Pay, Link, convenience store online payment at Lawson or FamilyMart, JP Bank or Mizuho Bank remittance (furikomi), or cash on delivery (COD). See the payment methods section for full details, including COD collection fees.

You can specify a delivery date from 2 days after the date of order. Select your desired delivery date, and set a delivery time frame for your convenience.

The contents of your order will be displayed. Confirm your order, read the [Terms and Conditions], tick [I have read and agree to the website terms and conditions] and click [Place order]. You will be taken to the [Order Received] page.

After placing your order you will automatically receive an order confirmation email. This is your reference that the order was completed successfully.

Payment times

One-time payment, revolving payment and installment payment (3, 5, 6, 10, 12, 15, 18, 20 or 24 times) are available.

The amount is withdrawn from your bank account immediately when the order is placed, so please make sure the balance covers your order total plus shipping before you check out.

Check out with a card already saved in the Wallet app on your iPhone, iPad, Apple Watch or Mac, and confirm with Face ID, Touch ID or your passcode. No need to type your card number or address.

Check out with a card saved to your Google account on an Android phone or in the Chrome browser, and confirm with your fingerprint, face or screen lock. Your delivery details can be filled in automatically.

Link securely saves your card and delivery details the first time you use it, so your next Pinoy grocery order is one click. At checkout you enter your email address, confirm with a code sent to your phone or email, and your saved details are filled in automatically.

After you place your order we email you the payment details, including the confirmation link (確認画面URL) and your payment number (払込票番号). Take that number to the cashier at Lawson or FamilyMart and pay the amount due in cash. Once we receive confirmation that payment succeeded, we process your order.

Step-by-step payment instructions (Japanese)

Lawson · FamilyMart

Pay the courier in cash when your Filipino grocery order arrives. A collection charge applies in addition to the shipping fee, based on your order total:

We ship every package at the temperature that suits it — room temperature (dry), cool, or frozen. Products in the same temperature range are packed together; products in a different temperature range are packed and delivered separately, and a shipping fee is charged for each package.

Maximum weight for one dry package is 15 kg; for frozen and cool packages it is 9 kg (9 kg of products plus 1 kg for the box, 10 kg total). Fees are added to your cart automatically. Packing size is calculated by size as well as weight.

Maximum order weight

We deliver Philippine foods and goods to all 47 prefectures of Japan. Find your region below.

COD collection charges are billed on top of the shipping fee and depend on your order total. See the full fee table under payment methods → cash on delivery.

You can request any of the following delivery time frames:

After placing an order you immediately receive an order confirmation email at your registered address. Please check once more that the order contents are correct.

If you did not receive an email, check

1. Is the email address correct?
2. Has it been sorted into the spam / junk folder?
3. On mobile phones, have you forgotten to set reception permission?

One to two days before shipment, or once your order has been processed, we send a delivery status notification email with the estimated shipment date, estimated arrival date, delivery company and tracking number.

We do not ship overseas, or to remote islands our partner couriers cannot reach.

We do our best to deliver good products. If a delivered product is damaged we will replace it — please contact us immediately. You return the product at our expense and we replace it with a non-defective item at our expense. Please note we cannot accept replacement requests made more than one (1) week after delivery.

Because snacks and groceries are foods, we do not accept returns or exchanges after delivery for the convenience of the customer.

You can order Philippine foods and goods online from Akabane Bussan Pinoy Foods Online Shop in Japan and have them delivered to your address anywhere in Japan. We stock Pinoy snacks and chicharon, canned goods, sauces, vinegar, cooking mixes, instant noodles, frozen fish, meat and ready-to-cook ulam, drinks and Filipino beauty products. Browse all products or start with the new arrivals.

Yes. We deliver to all 47 prefectures of Japan, from Hokkaido to Okinawa, using Yamato Transport and Sagawa Express. See the shipping fees and delivery section for the fee and delivery-time table covering your area. We do not ship overseas, or to remote islands our partner couriers cannot reach.

Yes. Akabane Bussan is both a wholesaler and a retailer of Philippine foods and goods, supplying Filipino households, Philippine restaurants, sari-sari stores and Asian grocery shops across Japan. Email cs@akabanebussan.com, call 03-5914-3735, or message our Facebook Page to discuss wholesale orders.

You receive an email containing the order number. You can also check the status and details of your order history on your My account → Orders page.

Call 03-5914-3735, available Monday to Friday, 9AM to 9PM. Our call centre operators will assist you. If no one answers, please wait — they may be helping other customers, on a break or on a day off.

Nine payment methods: credit card and debit card (VISA, MasterCard, Diners Club, AMEX, JCB), Apple Pay, Google Pay, Link, convenience store online payment at Lawson and FamilyMart, JP Bank remittance (furikomi), Mizuho Bank remittance (furikomi), and cash on delivery (COD) with a collection fee. See payment methods for full details.

You earn one (1) point for every ¥100 you spend. Each point is worth one (1) yen and can be redeemed as a discount on your next order of Philippine foods and goods.

Once your order is processed you receive an email with the shipping company, tracking number(s), dispatch date and any notes about delays. Track here:

Yamato (Kuroneko) · Sagawa Express

Shipping is charged per package and depends on your prefecture and the temperature range (dry, or frozen / cool). See the full fee table in the shipping fees and delivery section.

Yes, you can place an order from abroad, but a Japanese address is required for both the billing and shipping addresses, and only credit card payment can be used for this kind of transaction. This is convenient for sending Filipino food to family or friends living in Japan.

Yes. Our Japanese-language store is at philippinefoods.co.jp. You can also shop from our mobile app at pinoyfoodsapp.akabanebussan.com.

First check your internet or data connection. If the connection is fine and the problem persists, close your browser and open it again with no other tabs open. iPhone users can try Safari; Android users can try Google Chrome. If the problem still persists, call 03-5914-3735 and our online support team will assist you.