YOUR ULTIMATE shopping guide to our Akabane Bussan Online Shop is HERE! Just click the ‘+’ sign to EXPAND and see necessary information about how to order, accepted payment methods, etc.! We’ll also add an FAQ section for your concerns!
Akabane Bussan’s ‘Philippine Market Online‘ is a shopping site where you can purchase mainly Filipino foods and goods. Enjoy shopping 24 hours a day, seven days a week. In order to enjoy a comfortable and convenient shopping experience, please check the following before using the service.
Ang ‘Philippine Market Online‘ ng Akabane Bussan ay isang shopping site kung saan makakabili ka ng mga produkto at pagkaing Pinoy. Mag-enjoy sa pamimili biente-kwatro oras sa isang araw, pitong araw sa isang linggo. Para ma-enjoy ang komportable at maginhawang shopping experience, maaring tingnan ang mga nakasaad bago gamitin ang serbisyo.
STEP 1 Select product
Set the content, quantity, etc. on the product page you wish to purchase. Click [Add to Cart]. Choose to [Checkout] or [Continue Shopping].
STEP 2 Click [View Cart] to check the items you ordered
Click [Proceed to check out] after confirming the products you ordered on the [Cart] page.
STEP 3 Enter customer information
【CUSTOMERS WITH EXISTING ACCOUNTS】
Click HERE and log in by entering your registered email address and password. Information such as address at the time of registration will be automatically entered.
Click Forgot your password? if you have forgotten your password. Enter the email address that matches the account you are using to receive a password reset link.
【FOR FIRST-TIME CUSTOMERS】
Input customer name, postal code, prefecture, complete address, phone number, email address, and password in the [Billing details] field.
STEP 4 Enter the shipping address
If the billing address and shipping address are the same, proceed to next step.
If you want to set shipping adress on different address, check [Ship to different address?] and input shipping address details.
STEP 5 Set your payment method
Please choose from Credit Card, Cash-on-Delivery (COD), Japan Post bank or Mizuho Bank remittance (furikomi) as your payment method.
Please see the 「Payment Methods」 section for details.
STEP 6 Enter the desired delivery date and desired delivery time frame
You can specify the delivery date after 2 days from the date of order. Please select the desired delivery date. You can also set
the delivery time frame for your convenience.
STEP 7 Confirm your order
The contents of your order will be displayed.
Please confirm your order, read the [Terms and Conditions] and check the box of [I have read and agree to the website terms and conditions] and click [Place order].
Go to [Order Received] page.
After placing your order, you will receive an order confirmation email automatically. This is your reference that the order was successfully completed.
※ If you have set up domain-directed reception, please set to receive email from [akabanebussan.com].
There is also a possibility that the confirmation email will go to your ‘Spam’ folder, so please check that folder too.
AVAILABLE PAYMENT METHODS
The payment methods that can be used are CREDIT CARD PAYMENT, BANK REMITTANCE (furikomi), CASH-ON-DELIVERY (COD), APPLE PAY, and CONVENIENCE STORE PAYMENT.
CREDIT CARD PAYMENT
Acceptable cards
＜VISA／MasterCard／Diners Club／AMEX／JCB Card＞
Payment times
You can use One Time payment, Revolving payment, Installment payment（3 times, 5 times, 6 times, 10 times, 12 times, 15 times, 18 times, 20 times, 24 times）
※ Customers who choose MORE THAN 3 times payment will be charged with additional fees from your credit card company.
※ If you exceeded the credit card company’s after payment editable period, you cannot cancel or change the order contents due to customer’s convenience.
If cancellation is absolutely necessary, we will remit to your bank account the following amount:
【(BANK TRANSFER FEE + 5% CREDIT CARD PAYMENT FEE) deducted from the total amount of the payment received】 so please be careful.
POSTAL TRANSFER
The payment is prepaid.
Please confirm the account details provided to you after completing your order before remitting your payment. (It is also indicated in the email sent to you after completing your order). Please note that the transfer fee will be shouldered by the customer.
【JP POST TO JP POST / 郵便振替】
Kigo / 記号 10190
Bango / 番号 67793361
Account name AKABANE BUSSAN (yu) アカバネブッサン (ユ)
【OTHER BANKS TO JP POST / ゆうちょ銀行】
Yucho Ginko / ゆうちょ銀行
Branch / 支店 018 (ゼロイチハチ支店)
Koza Bango / 口座番号 6779336
Account Name AKABANE BUSSAN (yu) アカバネブッサン (ユ)
The product will be shipped after payment is confirmed.
When you transferred money after 15:00 on the day before holidays, and on weekends and holidays, the confirmation of the payment will be on the next business day so the product shipping may be delayed. Please set the delivery date with allowance on the date you need the items.
※ If there is cause for a change in the shipping period, such as ‘out of stock’, we will notify you by e-mail.
BANK REMITTANCE
The payment is prepaid.
Please confirm the account details provided to you after completing your order before remitting your payment. (It is also indicated in the email sent to you after completing your order). Please note that the transfer fee will be shouldered by the customer.
【MIZUHO GINKO / みずほ銀行】
Mizuho Ginko / みずほ銀行
Akabane Branch / 赤羽支店
Futsuu / 普通口座
Koza Bango / 口座番号 2080449
Account Name AKABANE BUSSAN (yu) アカバネブッサン (ユ)
The product will be shipped after payment is confirmed.
When you transferred money after 15:00 on the day before holidays, and on weekends and holidays, the confirmation of the payment will be on the next business day so the product shipping may be delayed. Please set the delivery date with allowance on the date you need the items.
※ If there is cause for a change in the shipping period, such as ‘out of stock’, we will notify you by e-mail.
CONVENIENCE STORE PAYMENT
Acceptable payment stations
＜Lawson, 7Eleven, FamilyMart＞
The payment is also prepaid.
Please confirm the payment details that will be sent to you via email. It will contain the CONFIRMATION LINK (確認画面URL) and the PAYMENT SLIP NUMBER (払込票番号). You will use the payment slip number for you to be able to pay necessary amount to the convenience store cashier. Once we receive the confirmation that the payment was succesful, then we will have your order processed.
For detailed instructions on how to pay via respective convenience stores (in Japanese), check out:
Lawson
7-Eleven
FamilyMart
The product will be shipped after payment is confirmed.
When you transferred money after 15:00 on the day before holidays, and on weekends and holidays, the confirmation of the payment will be on the next business day so the product shipping may be delayed. Please set the delivery date with allowance on the date you need the items.
※ If there is cause for a change in the shipping period, such as ‘out of stock’, we will notify you by e-mail.
PACKAGE DELIVERY BY TEMPERATURE RANGE
We will ship the package by the suitable temperature (Room temperature: Dry delivery, Frozen delivery, Cool delivery). Products in the same temperature range will be packed together. Products in different temperature range will be packed and delivered separately. You will be charged for each shipping fee. Shipping fee will be charged for each package. Max weight for one package of Dry delivery is 15kg / Frozen and Cool delivery is 9kg (9kg for products and 1kg for the box total of 10kg). These fees will be automatically added to your cart. Packing size is calculated not only by weight but also by size.
NOTE MAXIMUM ORDER WEIGHT
DRY: 1 – 1500 kg MAXIMUM
COOL/FROZEN: 1 – 900 kg MAXIMUM
*** If Yamato and Sagawa reaches the maximum weight of the items ordered,
there will be a possibility that other couriers will handle your delivery. ***
YAMATO REGULAR (DRY) & FROZEN/COOL PACKAGE DELIVERY CHARGES BY PREFECTURE (*all prices are tax included)
| Hokkaido 北海道 |
Hokkaido |
¥1,320
|
¥1,595
|
|---|---|---|---|
| Tohoku 東北 |
Aomori Akita Iwate |
¥875
|
¥1,084
|
| Kanto Shinetsu 関東信越 |
Miyagi Yamagata Fukushima Ibaraki Tochigi Gunma Saitama Chiba Kanagawa Tokyo Yamanashi Niigata Nagano |
¥765
|
¥974
|
| Chubu Hokuriku 中部北陸 |
Shizuoka Aichi Mie Gifu Toyama Ishikawa Fukui |
¥765
|
¥974
|
| Kansai 関西 |
Shiga Wakayama Nara Osaka Kyoto Hyogo |
¥875
|
¥1,084
|
| Chugoku 中国 |
Okayama Hiroshima Tottori Shimane Yamaguchi |
¥985
|
¥1,194
|
| Shikoku 四国 |
Kagawa Tokushima Ehime Kochi |
¥985
|
¥1,194
|
| Kyushu 九州 |
Fukuoka Oita Saga Nagasaki Kumamoto Miyazaki Kagoshima |
¥1,320
|
¥1,595
|
| Okinawa 沖縄 |
Okinawa |
¥3,850
|
¥3,080
|
CASH-ON-DELIVERY (COD) COLLECTION FEES
ESTIMATED DELIVERY DAYS TO RECEIVE YOUR PACKAGE
The releasing of your package is from Tokyo.
YAMATO TRANSPORT DELIVERY SERVICE or SAGAWA DELIVERY SERVICE will handle your packages.
Estimated delivery days by area:
| Hokkaido | |
| Aomori, Akita, Iwate | |
| Miyagi, Yamagata, Fukushima, Ibaraki, Tochigi, Gunma, Saitama, Chiba, Kanagawa, Tokyo, Yamanashi, Niigata, Nagano | |
| Shizuoka, Aichi, Mie, Gifu, Toyama, Ishikawa, Fukui | |
| Shiga, Wakayama, Nara, Osaka, Kyoto, Hyogo | |
| Okayama, Tottori | |
| Shimane, Hiroshima, Yamaguchi | |
| Kagawa, Tokushima, Ehime, Kochi | |
| Fukuoka, Oita, Saga, Nagasaki, Kumamoto, Miyazaki, Kagoshima | |
| Okinawa |
DELIVERY TIME FRAME
You can set the delivery time from the following time frames:
| BETWEEN |
FLOW UNTIL PRODUCT ARRIVAL
After placing an order, you will immediately receive an ORDER CONFIRMATION EMAIL to the email address you registered.
Please check once again whether there is an error in the order contents.
※ If you did not receive an email, please check the following points and contact us by email.
1 Is the email address correct?
2 Has it been sorted to the spam/junk folder?
3 For mobile phones, have you forgotten to set reception permission?
※ If you chose bank remittance as the payment method, please make your payment as soon as possible because prepaid orders will be released after the payment(s) has been confirmed.
※ If you do not set the desired delivery date by yourself, your order will be released 1-5 working days from the date you made your order.
※ If you set your desired delivery date, it will be shipped on or a little after your desired date, if there are no problemns encountered (e.g., weather, late payment(s), items running out of stock, unforeseen circumstances).
We will send you a DELIVERY STATUS NOTIFICATION EMAIL one to two days prior to the shipment date or once your order has been processed to let you know about the estimated shipment date, estimated arrival date, delivery company, baggage inquiry number, etc.
We do not ship overseas or to some remote islands inaccessible by our partner courier/delivery companies.
RETURNS / CANCELLATION OF ORDERS
We will do our best to deliver good products, but if there is any damage to the delivered product, we will replace it, so please contact us immediately. You will return the product at our expense and replace it with a non-defective item at our expense. However, please note that we will not be able to accept replacement requests if you contact us MORE THAN ONE (1) WEEK after delivery.
Please note that since snacks are foods, we do not accept returns or exchanges after the delivery of products for the convenience of the customer.
CONTACT US
If you have any questions about akabanebussan.com, please use the Contact Us menu.
Orders are accepted 24/7, but please understand that orders and responses to inquiries may be slightly delayed. Please see our operation hours below for your reference.
CUSTOMER SUPPORT TEL.: 03-5914-3735
BUSINESS HOURS: Monday-Saturday 9:00～18:00
(CLOSED on Sundays & Holidays)
EMAIL: cs@akabanebussan.com
HOW TO KNOW IF MY ORDER HAS BEEN PROCESSED?
You will receive an email containing the ORDER NUMBER or you may also check the status and details of your order history on your “My account” page. Log in to your account on our website and/or click this link: https://akabanebussan.com/my-account/orders/
HOW TO ORDER VIA PHONE?
For phone orders and other inquiries, you can reach us by calling 03-5914-3735. We are available from Monday to Friday, from 9AM to 9PM. Our call center operators will assist you with your needs over the phone. Should there be no one answering your call, please wait for they might be assisting other customers or other operators might be on their breaks or day off.
WHAT PAYMENT METHODS DO YOU ACCEPT?
You can refer to the above section PAYMENT METHODS for more information.
WHAT IS POINT SYSTEM?
When you shop from our website, you are earning one (1) point for every ¥100 worth of purchase. The more products you purchase, the more points you will earn. Each earned point will be equivalent to one (1) yen and you can actually redeem the points earned as discount for your next order. It’s that easy and convenient!
HOW CAN I TRACK MY SHIPMENT?
When your order has been processed, you will receive an email containing information about the SHIPPING COMPANY, TRACKING NUMBER(S), DISPATCH DATE and sometimes some cautionary measures should there be a delay in your orders. You can click the links provided below for each respective tracking company to track your shipments.
HOW MUCH WILL THE SHIPPING OF MY ORDERS COST?
You can refer to the above section SHIPPING FEES AND DELIVERY for more information.
CAN I PURCHASE FROM YOUR ONLINE SHOP OUTSIDE JAPAN?
YES. You can order from our website but please note that a Japanese address is necessary as both the BILLING and SHIPPING addresses. Also, ONLY credit card payments are used for this kind of transaction.
I’M HAVING TROUBLE ACCESSING YOUR WEBSITE. HOW CAN I FIX THIS?
There may be actually a few reasons why this happens. First is we can try checking our internet or data connection. We have to make sure that we are properly connected to the internet to have a smoother transaction in our online shopping experience. If we have already checked that our internet connection is okay and the problem still persists, we can try closing our browser and opening it again. Make sure that there are no other tabs open so it won’t slow down the browser that we are using. For iPhone users, we can try using Safari and for Android users, we can try using Google Chrome. It should be alright after that. If the problem still persists, you can try calling us at 03-5914-3735 to talk to one of our online support team to assist you.