Shopping Guide
Shopping Procedure
STEP 1 Select product
Set the content, quantity, etc. on the product page you wish to purchase. Click [Add to Cart]. Choose to [Checkout] or [Continue Shopping].
STEP 2 Click [View Cart] to check the items you ordered
Click [Proceed to check out] after confirming the products you ordered on the [Cart] page
STEP 3 Enter customer information
【Customers who have registered as a member】
Click [Click here to login] and log in by entering your registered email address and password. Information such as address at the time of registration will be automatically entered。
Click [Lost your password?] if you have forgotten your password 》
【For first-time customers】
Input customer name, postal code, prefecture, complete address, phone number, email address, and password in the [Billing details] field.
STEP 4 Enter the shipping address
If the billing address and shipping address are the same, proceed to next step.
If you want to set shipping adress on different address, check [Ship to different address?] and input shipping address details.
STEP 5 Set your payment method
Please choose credit card, cash on delivery, Japan post bank remittance, or mizuho bang remittance as your payment method.
Please see the 「Payment Methods」 section for details
STEP 6 Enter the desired delivery date and desired delivery time zone
You can specify the delivery date after 2 days from the date of order. Please select the desired delivery date.
STEP 7 Confirm your order
The contents of your order will be displayed.
Please confirm your order,read the [terms and conditions] and put check on the box of [I have read and agree to the website terms and conditions] and click [Place order].
Go to [Order Received] page.
After your order is completed, you will receive an order confirmation email automatically。
※If you have set up domain-directed reception, please set to receive email from「akabanebussan.com」.
There is also a possibility that it is in the 「spam mail folder」, please check that folder too.
Payment methods
The payment methods can be used are credit card payment, bank remittance, and cash on delivery.
Credit Card Payment
Acceptable cards
＜VISA／MasterCard／Diners Club／AMEX／JCB CARD＞
Payment times
You can use 1 time payment、Revolving payment, Installment payment（3 times, 5 times, 6 times, 10 times, 12 times, 15 times, 18 times, 20 times, 24 times）
※Customers who chose more than「3 times payment」will be charged additional fee from your credit card company.
※If you exceeded the credit card company’s after payment editable period, you cannot cancel or change the order contents due to customer’s convenience.
If cancellation is absolutely necessary, we will remit to your bank account the following amount:
【「Bank transfer fee + 5% credit card payment fee」deducted from the total amount of the payment received】so please be carefull.
Postal Transfer
The payment is prepaid
Please confirm the account details provided to you after completing your order before remitting your payment (It is also written in the email sent to you after completing your order). Please note that the transfer fee will be shouldered by the customer.
【Japan post bank/郵便振替】Kigo/記号：10190 Bango/番号：67793361
Other bank to JP bank【Yucho Ginko/ゆうちょ銀行】Branch/支店：018（ゼロイチハチ支店）Koza Bango/口座番号：6779336 Account name: AKABANE BUSSAN (YU) / アカバネブッサン(ユ)
The product will be shipped after payment is confirmed.
When you transferred money after 15:00 on the day before holidays, and on weekends and holidays, the confirmation of the payment will be on the next business day so the product shipping may be delayed. Please set the delivery date with allowance on the date you need the items.
※If there is a change in the shipping period, such as out of stock, we will notify you by e-mail.
Bank Remittance
The payment is prepaid.
Please confirm the account details provided to you after completing your order before remitting your payment (It is also written in the email sent to you after completing your order). Please note that the transfer fee will be shouldered by the customer.
【Mizuho Bank/みずほ銀行】Akabane Branch/赤羽支店 Futsuu/普通口座 KOZA BANGO/口座番号：2080449 AKABANE BUSSAN (YU) / アカバネブッサン（ユ）
The product will be shipped after payment is confirmed.
When you transferred money after 15:00 on the day before holidays, and on weekends and holidays, the confirmation of the payment will be on the next business day so the product shipping may be delayed. Please set the delivery date with allowance on the date you need the items.
※If there is a change in the shipping period, such as out of stock, we will notify you by e-mail.
SHIPPING FEES
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PACKAGE DELIVERY BY TEMPERATURE RANGE
We will ship the package by the suitable temperature (Room temperature (Dry) delivery, Cool delivery, Frozen delivery). Products in the same temperature range will be packed together. Products in different temperature range will be packed and delivered separately. You will be charged for each shipping fee. Shipping fee will be charged for each package. One package for room temperature delivery is about 15kg, Frozen and cool deliveries are about 10kg. These fees will be automatically added to your cart. Packing size is calculated not only by weight but also by size.
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YAMATO REGULAR (DRY) & FROZEN/COOL PACKAGE
DELIVERY CHARGES BY PREFECTURE
(*all prices are tax included)
| Hokkaido 北海道 |
Hokkaido | Regular (Dry): ￥1,320 Frozen/Cool: ￥1,595 |
|---|---|---|
| Tohoku 東北 |
Aomori Akita Iwate |
Regular (Dry): ￥875 Frozen/Cool: ￥1,084 |
| Kanto Shinetsu 関東信越 |
Miyagi Yamagata Fukushima Ibaraki Tochigi Gunma Saitama Chiba Kanagawa Tokyo Yamanashi Niigata Nagano |
Regular (Dry): ￥765 Frozen/Cool: ￥974 |
| Chubu Hokuriku 中部北陸 |
Shizuoka Aichi Mie Gifu Toyama Ishikawa Fukui |
Regular (Dry): ￥765 Frozen/Cool: ￥974 |
| Kansai 関西 |
Shiga Wakayama Nara Osaka Kyoto Hyogo |
Regular (Dry): ￥875 Frozen/Cool: ￥1,084 |
| Chugoku 中国 |
Okayama Hiroshima Tottori Shimane Yamaguchi |
Regular (Dry): ￥985 Frozen/Cool: ￥1,194 |
| Shikoku 四国 |
Kagawa Tokushima Ehime Kochi |
Regular (Dry): ￥985 Frozen/Cool: ￥1,194 |
| Kyushu 九州 |
Fukuoka Oita Saga Nagasaki Kumamoto Miyazaki Kagoshima |
Regular (Dry): ￥1,320 Frozen/Cool: ￥1,595 |
| Okinawa 沖縄 |
Okinawa | Regular (Dry): ￥3,850 Frozen/Cool: ￥3,080 |
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cash on delivery collection fees
|
Order |
Collection |
|
￥1～￥9,999 |
￥300 |
|
￥10,000～￥29,999 |
￥400 |
|
￥30,000～￥99,999 |
￥600 |
|
￥100,000～￥199,999 |
￥1,000 |
|
￥200,000～￥299,999 |
￥2,000 |
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ESTIMATED DELIVERY DAYS TO RECEIVE YOUR PACKAGE
The releasing of your package is from Tokyo.
「Yamato Transport Delivery Service」will handle your packages.
Estimated delivery days by area:
| Hokkaido | 2~3 days |
| Aomori, Akita, Iwate | 1~2 days |
| Miyagi, Yamagata, Fukushima, Ibaraki, Tochigi, Gunma, Saitama, Chiba, Kanagawa, Tokyo, Yamanashi, Niigata, Nagano |
1~2 days |
| Shizuoka, Aichi, Mie, Gifu, Toyama, Ishikawa, Fukui |
1~2 days |
| Shiga, Wakayama, Nara Osaka, Kyoto, Hyogo |
1~2 days |
| Okayama, Hiroshima, Tottori Shimane, Yamaguchi |
1~3 days |
| Kagawa, Tokushima, Ehime, Kochi |
1~3 days |
| Fukuoka, Oita, Saga, Nagasaki, Kumamoto, Miyazaki, Kagoshima |
2~3 days |
| Okinawa | 2~7 days |
-
Delivery Time Zone
You can set the delivery time from the following categories:
| Between: 8-12am, 2-4pm, 4-6pm, 6-8pm or 7-9pm |
Flow until product arrival
After placing an order, you will immediately receive an “Order Confirmation Email” to the email address you entered.
Please check once again whether there is an error in the order contents.
※If you do not receive an email, please check the following points and contact us by email.
①Is the email address correct?
②Has it been sorted to the spam/junk folder?
③For mobile phones, have you forgotten to set reception permission?
If you chose bank remittance as payment method, please make your payment as soon as possible because prepaid orders will be released after the confirmation of your payment.
If you do not enter desired delivery date, your order will be released 1-5 working days from your order.
If you input your desired delivery date, it will be shipped a few days before the desired date.
We will send you a “delivery status notification email” one to two days prior to the shipment date, and let you know the estimated shipment date, estimated arrival date, delivery company, baggage inquiry number, etc.
We do not ship overseas or to some remote islands.
We do not ship overseas or to some remote islands.
Returns / cancellation of orders
We will do our best to deliver good products, but if there is any damage to the delivered product, we will replace it, so please contact us immediately.You will return the product at our expense and replace it with a non-defective item at our expense. In addition, please note that we will not be able to accept replacement requests if you contact us more than one week after delivery.
Please note that since snacks are foods, we do not accept returns or exchanges after the delivery of products for the convenience of the customer.
Contact us
If you have any questions about akabanebussan.com, please use the Contact Us menu.
Orders are accepted 24 hours a day, but please understand that orders and responses to inquiries may be slightly delayed.
● Customer Support Tel: 03-5914-3725
Reception hours / Days: Monday-Saturday 9:00～18:00
(Closed on Sundays & Holidays)
Email: cs@akabanebussan.com