FAQ

AKABANE BUSSAN TRADING CO., LTD.
EASY ONLINE SHOPPING ORDERING PROCEDURE AND BASIC BUYER-SELLER AGREEMENT

1. MEMBER’S REGISTRATION:
You need to apply and become a member of Akabane Bussan Home Delivery System in order to use the service .
We accept registrations through My Account page. Membership registration is free of charge. Members will be able to purchase our products and receive various information services. Membership status will automatically remove after six months if a member does not purchase any item during the period.


2. HOW TO USE THE SYSTEM:
You will be able to start using the system after completing registration. Orders could be quickly after registering your account.
Business Hours: Mon-Fri: 10:00-19:00, Sat: 10:00-18:00, Closed on Sun & National Holidays.
*Please contact us for the Buss. Operations on Year End and Resumes of Buss. Operations after Holiday Season.


3. PRICE OF MERCHANDISE:
Price of merchandises are listed on each products. The prices indicated are excluded of 8% tax, consumer tax(8%), delivery fee & collect delivery charge.
These charges are to be paid separately by the member accordingly.


4. PAYMENT OF MERCHANDISES & MERCHANDISES DELIVERY:
A. Cash on Delivery
1). Remittance of the total sum of purchased goods including the tax, delivery fees, etc., can remit to the following accounts upon order.
2). Ordered Merchandises will be dispatched upon confirmation of remittance till 16:00 and remittance confirmed after 16:00 will be dispatched the
next day.
B. Mizuho Bank Remittance – Akabane Branch – Futsu Account: 2080449 – Akabane Bussan (Yuu)
C. JP Post Bank Remittance – Kigo: 10190 – Bango: 67793361 – Akabane Bussan (Yuu)
D. Credit Card (Metaps Payment as of August 20, 2018)
3). Purchased Merchandises will be delivered to your doorsteps within 5 days or earlier. Delivery company used is Yamato Transport.
Ordered merchandises mainly consist of Futsubin (Dry), Reito (Frozen) , or Reizo (Cool). If the ordered merchandises consist of dry and frozen goods,
We will separate the merchandises accordingly. Some deliveries may not arrive within designated time due to accidents, road traffic, etc.
We will not assume any responsibility for accidents or losses due to these reasons which may inflict with the members .
Your full understanding is highly appreciated.
4). Delivery Charge is as follows (Dry max weight is 25kg / Frozen/Cool is 10kg per package. For further details of delivery charges please inquire us upon placing order)
Ex: Tokyo Area, Central Japan: ¥635 / Northern, South Japan ¥ 735 / Remote Islands (Okinawa) ¥3,500~
B. COLLECT SERVICE ( Payment of the total sum upon delivery. There are areas and amount of purchases which may not be processed/accepted.)
1). For payment in cash : Upon arrival, please pay the total amount of the merchandise, 8% consumption tax , and delivery charge directly to the delivery staff.
2). Maximum worth of purchase order is JPY 300,000 if cash on delivery.
(A) Orders made till 16:00 will be dispatched the same day, orders made after 16:00 will be dispatched the next day.
(B) Arrival of purchased merchandises may arrive within 5 days upon order or earlier. Regulations regarding the delivery companies are the same as A
(C) Upon arrival of goods, please pay directly to the delivery staff the total sum of purchased goods which consist of merchandises, Tax and delivery charge
Collect Service Fee will be paid by the customer).

5. REQUEST FOR RETURN OF GOODS/REIMBURSEMENT DUE TO MEMBER’S OWN FAULT (WRONG ORDERS MADE ITSELF):
1). Refund & reimbursement (excluding ice cream products, opened product and special order )We will not be accepting unless the members have been contacted & informed us on the day of arrival where the merchandise arrived. Any demands for refunds & reimbursement requests by the customer after receiving of the goods that are not informed to
Akabane Bussan will not be accepted. Fees and other charges that may occur necessarily for the reimbursement will be paid by the member/s. Please contact us for further details in terms of refund and reimbursement.
2). If the member/s cancel or refuse to receive the delivery of goods after the order has been processed , the member will be obliged to pay for all the delivery fees (back & forth) plus the handling charges and other necessary fees involved in the process.


6.REFUND & REIMBURSEMENT DUE TO MISDELIVERY, QUALITY DETERIORATION OF MERCHANDISE, ETC., OR FAULT DONE BY AKABANE BUSSAN:
Refund & reimbursement due to misdelivery of goods, quality deterioration of merchandises, and other negligence done by Akabane Bussan’s part will be accepted within 7 days upon arrival of merchandises. In this case, the cost of delivery for the reimbursement, and other expenses will be charged to Akabane Bussan’s own expense. We will not accept any refunds
or reimbursement after 7 days upon arrival of merchandises. Please contact us for further details.


7.DAMAGED MERCHANDISES DURING DELIVERY:
There are some occasions that some merchandises are damaged during delivery, Please always check your merchandises upon arrival. If you find any damaged merchandises , please inform the delivery staff directly. Upon confirmation, the delivery staff will sign as proof confirming the fact of damages done to the merchandises. Please contact us after this procedure. If the delivery staff is not present at the time you discovered the damaged merchandise , please call the delivery company immediately to get their confirmation and signature. Please be careful not to forget their confirmation and signature because you may not be able to get replacement/reimbursement of the damaged goods .


8.REASONS FOR CANCELLATION OF RECORD, REJECTION AND DECLINE CUSTOMER’S ORDER BY AKABANE BUSSAN:
1. Providing wrong/false information being registrant such as Name, Address, Telephone No., Allowing other buyers/clients to use his/her registered personal record
at Akabane Bussan to purchase items, will result to cancellation of registration. Akabane Bussan has the right to ban the client for violating the policy.
2. Creating Problem/annoyance to the company. (a. Cancellation of purchased orders after confirmation without valid reason. b. Non-payment of delivered goods.)
3. Akabane Bussan reserves the right to REJECT or APPROVE any application for registration, purchase orders by its own prerogative.


9.REGARDING OUR ONLINE SHOP:
Prices of the merchandises may get a sudden change without prior notice due to rate fluctuation. Some merchandises on the shop (photo) may differ occasionally
from the original and may be out of stocks or not for sale at the time of purchase. We suggest to inquire us first before placing an order.


10.ALCOHOLIC DRINKS POLICY
Alcoholic drinks is prohibited to minors.
When place an order, age verification is strictly required.
Your full cooperation is appreciated.


11.MUTUALLY AGREED COURT OF JUSTICE:
Disagreement or any violation between the two parties based on this TERMS OF AGREEMENT will be processed and brought forth to the LOCAL TOKYO COURT OF JUSTICE to be judged by the LOCAL TOKYO COURT OF JUSTICE. INDICATION OF REGISTRATION REQUIRED UNDER THE SPECIAL MERCHANDISE & COMMERCE LAW.


Name of distributor:
Akabane Bussan Trading Co., Ltd.

Address:
〒115-0051 Tokyo-to Kita-ku Ukima 3-27-18
TEL: 03-5914-3735
FAX: 03-5914-3736
AU: 080-3097-4688
SB: 090-1774-2299

Person in Charge:
Keifu Hosoya

Liquor Controller:
Josei Nakayama

Prices of Merchandise:
Please refer to our shop prices

Prices & Charges:
8% Tax, delivery charge, and fees (Please refer to Regulation #3 )
Product’s stocks and unavailability
If the product/item is unavailable, we will inform client by call or email.

Delivery Company:
Yamato Transport

Days of Delivery:
Please refer to our Regulation #4
Methods of Payment:
Please refer to our Regulation #4
Regulations on Refund & Reimbursement:
Please refer to our Regulation #5
Responsibilities & Liabilities:
Please refer to our Regulation #6

Official Website & Email address:
http://www.akabanebussan.com / info@akabanebussan.com

Cash on Delivery limit Amount Purchase:
Maximum allowed amount is JPY 300,000 Please refer to regulation # 4 (2)